situswd Platform Privacy Notice
This page describes what we collect when you use situswd and how we keep that data protected. We gather personal information only to operate your account, process payments, verify your identity, and comply with legal obligations. We do not sell your data to third parties. We do not use your information for purposes unrelated to your account on our platform.
Our privacy practices reflect our commitment to transparency. When we collect your email, phone number, or identity documents, we explain why we need them and how long we keep them. When we use payment processors like DANA, e-wallet, mobile banking, or local payment, we share only the minimum information necessary to complete your transaction. Our servers may sit outside your jurisdiction, but our data-handling practices follow standard industry security protocols.
If you have questions about how we handle your information, contact our support team in Jakarta, Surabaya, Bandung, or other regional offices. We respond to data requests and privacy inquiries within seven days.
What We Collect and Why
When you open an account on situswd, we collect your name, email address, phone number, and date of birth. We use this information to create and manage your account, send you transaction receipts and account notifications, and contact you if there are issues with your withdrawals or deposits. We do not share these details with anyone outside situswd except where required by law.
To verify your identity, we ask for a government-issued document — a national ID, passport, or equivalent. We collect this information once during account setup and store it securely. We do not use your identity documents for any purpose beyond verification. We retain them only as long as your account remains active; we delete them within a reasonable timeframe after account closure.
When you deposit or withdraw funds via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record your transaction history — the amount, date, and payment method used. We use this information to track your account balance, process refunds if needed, and detect fraudulent activity. Your transaction history is visible in your account dashboard.
Payment Processors and Third Parties
We work with payment processors to handle deposits and withdrawals on situswd. When you pay via mobile banking or local payment, for example, we provide the processor with your name, phone number, and transaction amount — only what is needed to complete the payment. The payment processor's privacy practices may differ from ours; we recommend reviewing their privacy notice as well.
We do not sell or rent your data to advertisers, data brokers, or marketing firms. We do not use your information to build profiles for outside companies. If we are required by law to share your data (for example, in response to a court order or to comply with anti-money-laundering regulations), we will notify you unless the law forbids us from doing so.
Cookies and Tracking
We use cookies and similar technologies to remember your login session and improve your experience on situswd. These cookies are not used for marketing or profiling. You can disable cookies in your browser settings, but some features of our platform may not work properly without them. We do not use third-party trackers that follow you across other websites.
When you use situswd, we also collect technical information — your IP address, browser type, and pages visited. We use this information to troubleshoot technical problems, detect fraud, and understand general platform usage patterns. We do not combine this technical data with your personal information to create a detailed profile.
Your Rights and Our Data Practices
Your Rights on situswd
You have the right to request, review, and correct your personal information. If you believe any of your data is inaccurate, contact our support team and we will correct it. You also have the right to request deletion of your account and associated data, subject to legal obligations — for example, we may retain transaction records for tax or anti-fraud purposes for a set period.
If you request account closure, we delete your email address, phone number, and identity documents within a reasonable timeframe. Your transaction history may be retained if required by law, but your personal identifiers are removed. You can request a copy of your personal data at any time; we provide it in standard format within seven days.
Data Retention
We retain your account information as long as your account is active. After you close your account, we retain transaction records and identity documents for a period required by local law — typically a few years for tax and compliance purposes. Your email address and phone number are deleted unless we are obligated to keep them.
Bonus records, game history, and withdrawal records are kept for dispute resolution and account recovery. If you contact us within a reasonable timeframe after account closure asking about a historical transaction, we can access your records to help resolve the issue.
Security Practices
We use industry-standard encryption to protect your data during transmission — all connections to situswd use HTTPS. We store your information on secure servers with restricted access. We do not store full payment card details; instead, we work with payment processors who handle sensitive payment information according to their own security standards.
We train our team on data protection practices and regularly audit our systems. However, no security system is completely immune to breach. If we discover unauthorized access to your personal information, we will notify you promptly and inform you of steps you can take to protect yourself.
Your privacy is not a feature we add after the fact — it is built into how we operate situswd from day one.
Contact and Updates
If you have privacy concerns or want to exercise any of your data rights, email our support team or contact our offices in Jakarta, Semarang, Medan, or other regional centers. We respond to privacy inquiries within seven days. During major holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, response times may be longer, but we will respond as soon as operations resume.
We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email. Your continued use of situswd after such changes constitutes acceptance of the updated privacy practices.